Portolite Signature Practice Mat without Spikes

Shipping is FREE on all orders to customers within the USA. We don't want to complicate things with fine print and extra charges; we prefer simplicity and ease.

Curious about our Returns Policy? Learn more here.

Order Confirmation: Upon placing your order, you will receive an order confirmation email. This signifies that we have received your order in our system and pre-authorized your credit card for the purchase. Upon receiving your order, we automatically check for stock availability. If your item is on back-order or unavailable, we will void the pre-authorization and contact you via email to explore alternative arrangements. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and start preparing your order for shipment.

Order Shipment: If your order is in stock, and we process the charges to your credit card, it will ship within three business days from the date of your order. We will send you shipping confirmation within 24 hours of your order leaving the warehouse to the email address you provided during checkout. If you do not receive shipping confirmation from us within four business days of your order, feel free to follow up with us at support@thepitchingmachinecompany.com.

Damages: Please inspect the packaging of your item(s) upon arrival. If you notice any damage, make a note of it when signing for delivery or do not agree to accept the delivery. If you accept delivery, immediately take photos using your smartphone or camera of the damaged packaging or products inside. If your item(s) arrive damaged, please send photos to support@thepitchingmachinecompany.com, then visit our Returns page and submit your return claim online.

While we wholeheartedly stand behind the quality of every product we offer, we understand that circumstances may lead you to reconsider your purchase or find it not entirely fitting for your needs. To facilitate a seamless process, we have implemented a 30 Day Return Policy.

If, within 30 days of receiving your order, you decide to initiate a return for any reason, kindly contact us at support@thepitchingmachinecompany.com with your order number. We will promptly provide you with detailed instructions for processing the return. 

Upon receipt and inspection of the returned item(s) at our warehouse(s), we will send you an email notification confirming the completion of your return payment process.

It is crucial to note that for a refund to be issued, the returned item(s) must reach our distribution center in "Like New" condition, inclusive of all original packaging and accessories. "Like New" implies that the items show no visible signs of wear. Returns bearing visual indications of wear or issues arising from use will not be accepted, and no refund will be provided.

Should you decide to proceed with a return, please contact us at support@thepitchingmachinecompany.com with your order number, and we will guide you through the process, striving to make it as straightforward as possible.

Damages:
If your product arrives damaged, kindly note it immediately upon delivery and send photos to support@thepitchingmachinecompany.com on the same day. The Pitching Machine Company will cover the shipping costs for defective, damaged, or incorrectly shipped merchandise.

Please retain all original packaging for items requiring return. Prior authorization from our customer service department is mandatory for all returns to be processed efficiently. We are committed to ensuring you receive an undamaged product as soon as possible. However, items damaged after use are non-refundable unless explicitly covered under warranty.

Cancellations:
To cancel an order, promptly email or call our customer service team at support@thepitchingmachinecompany.com. Orders canceled before shipment will receive a full refund.

Additional Return Policy Notes:
Any deviation from the outlined return policy for specific vendors or products will be clearly stated in the product descriptions or specific return information. Certified pre-owned or used products are ineligible for return.

The Pitching Machine Company caters exclusively to purchasers intending to use the item(s) for the duration of their economic life. Orders bought for one-time or temporary use, such as those for trade shows, conferences, or promotional purposes, are non-returnable.

For comprehensive information on Shipping & Returns, refer to our FAQ page. Your satisfaction is our priority, and we are dedicated to providing clarity and support throughout your shopping experience.

Our commitment is to consistently offer the most competitive prices in our store, and we stand by this guarantee. If, by chance, you come across another online store offering a lower price than ours, please inform us at support@thepitchingmachinecompany.com by providing a link to the identical product on the competitor's website.

Upon verification of the pricing, we will promptly match or beat the price you found, no questions asked. It's important to note that the total price, encompassing any shipping costs and taxes imposed by the comparison site, must be considered.

For additional inquiries, feel free to visit our Contact Us page. We're here to ensure you receive the best value and service possible.